• Please contact customer service via email at  customerservice@RinnaBeauty.com and provide your order number to start your return. Our customer service representative will provide you with a return label for your shipment. Please note, a $5 restocking fee will be deducted from your refund once received by our warehouse.

• Returns must be made within 14 days of your receipt date for a refund.
• Rinna Beauty does not refund original shipping costs with the return.
• All returns will be credited to the original credit card used at the time of purchase.
• Returns will be processed within 1-2 weeks of our warehouse receiving your item.
• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
• Please do not mail any packages C.O.D., as they will not be accepted.

Please contact customer service with any questions by email at  customerservice@RinnaBeauty.com (M-F 9AM-6PM EST)

DAMAGED PRODUCTS POLICY
If you receive an item that is broken or damaged, you may contact customer service within 30 days for a replacement.  Items will not be replaced after 30 days.  Please contact customer service at customerservice@RinnaBeauty.com (M-F 9AM-6PM EST) and we will respond with the appropriate return and/or exchange instructions.